Returns & Replacements
After sales policy
1.* * All products in our store are 1a products. If you mind, please do not purchase. It is normal for the product to have glue overflow, peeling, unclear labeling, dirt, and obvious compression. If you mind, do not place an order. We will permanently add customers with malicious returns and refunds to our blacklist
2.* * Box squeezing**
-Squeezing the box is caused by express delivery and is not within the scope of after-sales service
3. * Product color difference
-Due to the color difference caused by each batch of production, color difference is not within the scope of after-sales service. If you have any questions, you can submit the order number to customer service to obtain the actual video of the ordered goods
4.* * Be cautious when placing orders without taking urgent orders
5.* *Shipping issue
-Orders that have already been shipped cannot be intercepted, orders intercepted midway cannot be refunded, and all shipped goods cannot be returned to China. If an exchange is required, the user shall bear the postage. Please place your order with caution
6.* * Lost package
-If the package is lost or the recipient fails to pick it up in a timely manner and the package is stolen, it is not within the scope of after-sales service
7. * * Returns and exchanges**
-Quality issue: Supports returns and exchanges within 15 days.
-Non quality issue: Returns and exchanges do not support users selecting the wrong size, color, or style. If you need to exchange, you will need to bear the shipping cost yourself
8. * * Refund**
-After approval, it will be returned to the original location within 1-3 working days.
9. * * PayPal issues
-Any customer who raises a PayPal dispute will be permanently blacklisted
10. * * User reasons**
-If the package cannot be received due to user reasons, we will not be responsible for after-sales service. If the address is incorrect, the user refuses to accept it, or the recipient cannot be contacted, we will not be responsible for after-sales service
11. * * Contact Us**
-Customer Service Hotline: Online customer service in the bottom right corner of the store (Monday to Friday 10:00-22:00 Beijing time)
-Telephone: +8615920452014
**Exclusion clause * *: Customized products do not support returns without reason.
1.* * All products in our store are 1a products. If you mind, please do not purchase. It is normal for the product to have glue overflow, peeling, unclear labeling, dirt, and obvious compression. If you mind, do not place an order. We will permanently add customers with malicious returns and refunds to our blacklist
2.* * Box squeezing**
-Squeezing the box is caused by express delivery and is not within the scope of after-sales service
3. * Product color difference
-Due to the color difference caused by each batch of production, color difference is not within the scope of after-sales service. If you have any questions, you can submit the order number to customer service to obtain the actual video of the ordered goods
4.* * Be cautious when placing orders without taking urgent orders
5.* *Shipping issue
-Orders that have already been shipped cannot be intercepted, orders intercepted midway cannot be refunded, and all shipped goods cannot be returned to China. If an exchange is required, the user shall bear the postage. Please place your order with caution
6.* * Lost package
-If the package is lost or the recipient fails to pick it up in a timely manner and the package is stolen, it is not within the scope of after-sales service
7. * * Returns and exchanges**
-Quality issue: Supports returns and exchanges within 15 days.
-Non quality issue: Returns and exchanges do not support users selecting the wrong size, color, or style. If you need to exchange, you will need to bear the shipping cost yourself
8. * * Refund**
-After approval, it will be returned to the original location within 1-3 working days.
9. * * PayPal issues
-Any customer who raises a PayPal dispute will be permanently blacklisted
10. * * User reasons**
-If the package cannot be received due to user reasons, we will not be responsible for after-sales service. If the address is incorrect, the user refuses to accept it, or the recipient cannot be contacted, we will not be responsible for after-sales service
11. * * Contact Us**
-Customer Service Hotline: Online customer service in the bottom right corner of the store (Monday to Friday 10:00-22:00 Beijing time)
-Telephone: +8615920452014
**Exclusion clause * *: Customized products do not support returns without reason.
